EcomSpy is offered entirely free of charge during our launch period. All 23 AI-powered tools are available to every registered user at no cost. We do not collect any payment information and we do not charge your card or bank account.
Because EcomSpy does not charge any fees, there is nothing to refund. This policy exists purely for transparency. If you ever believe you have been charged in error, please contact us immediately at [email protected] and we will investigate and resolve it promptly.
You may delete your account at any time from your profile settings. Since there is no billing involved, cancellation simply removes your account and data — no financial action is required.
If EcomSpy introduces paid plans in the future, a separate and updated refund policy will be published clearly on this page before any charges are made. Existing free users will be notified in advance.
| Scenario | Outcome |
|---|---|
| Using EcomSpy (all tools) | Free — no charge applies |
| Account cancellation / deletion | No charge — nothing to refund |
| Unexpected charge (error) | Contact us — resolved immediately |
If you have any questions about this policy or your account, reach us at [email protected]. We typically respond within 1 business day.